How Rigira handles personal information
This Privacy Policy explains how Rigira collects, uses, discloses, stores, and protects personal information.
Rigira (“Rigira,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website at https://rigira.com.au/, submit an enquiry, book a discovery call, communicate with us, or use our services. Rigira provides AI-powered communication, automation, database reactivation, review and referral workflows, missed-call text-back, appointment communication, AI receptionist, CRM and website integrations, marketing support, and related services for dental clinics.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
Full name
Dental clinic or business name
Email address
Phone number
Business address
Job title or professional role
Information submitted through contact forms
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, pages visited, referring website, and general website usage information.
2. How We Use Information
We may use personal information to:
Respond to enquiries and requests
Schedule discovery calls, consultations, demonstrations, and meetings
Provide and manage our services
Communicate with clients and prospective clients
Provide customer support
Set up and manage accounts
Configure and maintain integrations
Provide database reactivation services
Support follow-up and nurturing workflows
Provide appointment communication services
Provide AI receptionist services
Improve website functionality and user experience
Send service-related notifications
Maintain communication preferences and opt-out records
3. Dental Clinic and Patient Information
Rigira provides systems that may be used by dental clinics to communicate with current, previous, and prospective patients. Where a dental clinic provides us with patient or prospective patient information in connection with our services, the dental clinic is responsible for ensuring that the information has been collected, used, and disclosed lawfully and that all required notices, permissions, and consents have been obtained.
Rigira will only process client-provided information for authorised business purposes, to provide and secure the contracted services, in accordance with lawful instructions, and as required by applicable law.
Clients should not provide clinical records, health information, or other sensitive information to Rigira unless it is reasonably necessary for the agreed services.
4. SMS Messaging and Consent
Where you provide your phone number and separately opt in to receive SMS communications from Rigira, you consent to receive messages related to the services or communications for which you opted in.
These messages may include:
Appointment reminders or confirmations
Discovery call confirmations
Service notifications
Customer support communications
Follow-up communications
Account or onboarding updates
Information about our services
Marketing or promotional messages where you have opted in to receive them
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan. Consent to receive marketing SMS messages is not a condition of purchasing any services. You may opt out of SMS communications at any time by replying STOP to our messages. Reply HELP for assistance.
You may also contact us directly using the contact information provided below.
5. Email and Marketing Communications
Where permitted by applicable law, we may send information about Rigira’s services, updates, offers, educational content, or other promotional communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us directly.
We will respect applicable unsubscribe and suppression requests.
6. Mobile Information Sharing
Rigira does not sell or rent mobile phone numbers or SMS consent information.
Mobile information, including phone numbers and SMS opt-in information, will not be shared with third parties for their own independent marketing or promotional purposes.
7. How We Collect Information
We may collect information directly from you when you:
Visit our website
Submit a contact form
Book a discovery call
Contact us by phone, email, or other communication channels
Request information about our services
Enter into an agreement with us
Communicate with our team
Provide information during onboarding
Use or interact with our services
We may also receive information from clients, authorised representatives, CRM systems, practice management systems, communication platforms, or other service providers where they are authorised to provide such information.
8. Cookies and Analytics
Our website may use cookies, analytics tools, pixels, and similar technologies to understand how visitors interact with our website and to improve functionality and user experience.
These technologies may collect information such as:
Pages visited
Time spent on pages
Browser and device information
Approximate location
Referral sources
Website interactions
You may configure your browser to restrict or disable cookies. Some website functionality may be affected as a result.
9. Third-Party Service Providers
We may use third-party providers to help operate our business and deliver services. These providers may include:
CRM platforms
Email providers
SMS and communication platforms
Telephony providers
AI technology providers
Website and hosting providers
Scheduling platforms
Analytics providers
Cloud storage providers
Payment processors
Practice management platforms
Other business software and technology providers
These providers may process information on our behalf where reasonably necessary to provide their services.
Third-party providers may maintain their own privacy policies and terms, and we encourage you to review them where applicable.
10. Data Security
We take reasonable steps to protect personal information against:
Unauthorised access
Loss
Misuse
Interference
Modification
Unauthorised disclosure
Security measures may include access controls, authentication procedures, restricted permissions, secure systems, and other reasonable technical and organisational safeguards.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, operate our business, maintain records, resolve disputes, enforce agreements, or comply with legal and regulatory requirements.
When information is no longer required, we may take reasonable steps to securely delete, destroy, or de-identify it, subject to applicable retention requirements and ordinary backup processes.
12. Privacy Complaints
If you believe Rigira has mishandled your personal information or you have concerns about our privacy practices, please contact us first so we can investigate and attempt to resolve the matter.
We will handle privacy complaints in accordance with applicable legal requirements.
If you are not satisfied with our response, you may have the right to contact the relevant Australian privacy regulator.
13. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policies of those websites before submitting personal information.
14. Age Restriction
Our website and services are intended for businesses and individuals who are at least 18 years old.
We do not knowingly collect personal information directly from children for our own purposes.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:
Email: hello@rigira.com.au
Phone: +61 432 831 651
Address: 36 Vista Parade, Seaford Heights SA 5169, Australia
